Refund policy
We understand that sometimes a product just isn’t the right fit. That’s why we offer a straightforward return policy—so you can shop with confidence, knowing we’re here to help if something doesn’t meet your expectations.
1. Return Request Period
You have 14 days from the date of delivery to request a return.
Holiday Return Extension
Orders placed between November 24th and December 24th will receive an extended return window. The 14-day return period begins December 25th.
2. Eligibility for Returns
Items must be in new or gently used condition and include all original packaging and accessories.
3. Refund Process
Once we receive and inspect your return:
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If eligible, we’ll issue a refund for the returned item(s) to your original payment method.
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Please note that original shipping charges are not refundable.
- You’ll receive an email confirmation once your refund is processed.
4. Restocking Fee
We do not charge restocking fees.
5. Return Shipping
We cover return shipping.
To start a return:
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Email us at hello@popsiclebeautyclub.com
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Or initiate a return in your customer account.
If accepted, you’ll receive a prepaid return label and instructions. Please don’t send returns without prior authorization.
6. Return Authorization
All returns must be approved by our customer support team. You’ll receive a return authorization (RA) number before shipping your item back.
7. Refund Timeline
Please allow up to 10 business days after we receive your return for inspection and processing.
8. Damaged or Incorrect Items
If your item is damaged, defective, or incorrect, please contact us within 14 days of receipt. We’ll make it right.
9. Non-Returnable Items
Some items cannot be returned, including:
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Digital gift cards
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Personalized or monogrammed items (as noted in the product description)
10. Exchanges
To exchange an item, return the original and place a new order separately.
11. Contact
Questions? We're just a message away: hello@popsiclebeautyclub.com
By purchasing from Popsicle Beauty Club, you agree to the terms of this return policy. We may update it from time to time, and any changes will be reflected here.
Our goal is to make your experience seamless—and if a product doesn’t feel quite right, we’re here to help make it right. We don’t take it lightly that you chose to shop with us, and we’re just a message away if you need anything.
